Valiora.com is an independent guide, not the manufacturer and not the brand’s customer service desk — so where you should write depends on what you need. This page explains both routes.
Anything attached to a purchase is handled by the seller through the official store where the order was placed, not by us. That includes order status and tracking, shipping and delivery, changing an address, billing and payment questions, and refund requests under the 60-day money-back guarantee. Your order confirmation email carries the seller’s support address and your order number — that email is the fastest route, and quoting the order number gets it resolved soonest. We deliberately do not publish a support phone number for the brand, because we cannot verify one and we will not have you calling a number that is not the seller’s.
If you no longer have the confirmation email, go back to the official store link on our pricing section and use the support contact listed there. Refunds are always processed by whoever took the payment.
For anything about what we have written — a correction, a source you think we have read wrongly, a question about the ingredient research, or a request that we cover a topic — write to us directly. We read everything and we will correct genuine errors.
Email: [email protected]
Mailing address: 2093 Philadelphia Pike #9001, Claymont, DE 19703, USA
If you write to us about an order by mistake we will point you to the seller, but we cannot access, change or refund a purchase ourselves — we have no visibility of the store’s order system.
Monday–Friday, 9am–5pm (ET). We aim to reply to editorial email within 1–2 business days. Seller support hours are set by the official store and are listed in your order confirmation.